We are looking for a Super Resident Engagement and Liaison Manager who can help us test a groundbreaking new resident engagement process and develop the right approach, toolkit and networks to deploy it at scale.
Energiesprong UK is a team of independent retrofit experts that collaborates with partners to create new approaches for home energy refurbishment at scale. Our mission is for every UK home to be desirable, comfortable, affordable and fit for 2050 net-zero standards.
This role is part of our Innovate UK funded Transform-ER (Transform. Engage. Retrofit) project, which is creating a new retrofit delivery vehicle to help create scalable programmes of home energy refurbishment work and provide stakeholders with the tools which are needed to deliver these in an efficient and consistent way.
We also recognise that every home and every household will have differentiating needs, and that offering a ‘one size fits all’ approach to resident engagement will not work for something which is so personal.
We have drafted a new process which is intended to provide residents with agency and choice. We believe that by creating a process which works for residents, and providing the right information at the right time, we will see better engagement and adoption of retrofit projects.
We would like to make selecting a retrofit feel more like choosing a new kitchen; both for residents and social housing organisations. Clarity and consistency of repeatable solutions, and the process by which this information is shared are the areas we are focusing on to make this change, alongside developing compelling narrative about the benefits.
We are supported by a team of partners, and sub-contractors which include user experience experts, data and software developers, retrofit design and construction professionals, collaboration experts and comms and marketing.
Our aim is that the successful candidate can create a long-term role within the new system which results from our project. Therefore, we are offering the post as a temporary contract until September 2025, with potential to extend either within ESUK or under a new company which may launch by the end of the project.
The core activities of this role will include (but is not limited to):
Energiesprong UK is working to transform the retrofit sector by working with partners to catalyse new approaches to home energy refurbishment at scale. This is only possible if our team shares a clear vision and can act boldly using unconventional approaches to shift the status quo.
This means that, while we are looking for expert knowledge, a clear sense of direction is more important. The role therefore requires a ‘can-do’ attitude; lateral thinking; creativity in finding new approaches for what may seem impossible challenges. The ability to move quickly and execute decisions is key, as is drive for the objectives of Energiesprong.
Applicants meeting most of the criteria will be considered if they have the right experience and approach.
Energiesprong UK is a team of independent retrofit experts that collaborates with partners to create new approaches for home energy refurbishment at scale. Our mission is for every UK home to be desirable, comfortable, affordable and fit for 2050 net-zero standards.
We work with local authorities, housing providers, building firms and the supply chain to:
ESUK believes in progressive and inclusive working practices and make the conscious business decision to base our full-time working week on a 32-hour, Monday to Friday timeframe. We believe this offers our team a flexible and productive arrangement, where we can all contribute our best. This role is currently proposed to be up to 3 days/24 hours per week.
We are committed to improving diversity and inclusion within our organisation – and we actively encourage applications from people of a Black, Asian or minority ethnic background. We also welcome applications from people who have lived experience of social housing.
Please submit your application with a cover letter and CV to join@energiesprong.uk by 5 December 2024
You are requested to elaborate on your relevant experience and your personal ambition as well as style of working.
